Last updated: 28 August 2026
These Terms and Conditions apply to all goods supplied by Mighty Structural Products Ltd (“we”, “us”, “our”). By placing an order through our website, by telephone, by email, in person, or through any marketplace or payment platform we operate on (including eBay and PayPal), you accept the Terms and Conditions set out below.
Please read them carefully and keep a copy for your records. If you do not agree to them, please do not place an order.
1. About Us and How to Contact Us
1.1. We are Mighty Structural Products Limited, a company registered in England and Wales under company number 07998474. Our registered office is 3 Bear Hill, Alvechurch, Birmingham, B48 7JX. Our trading address, from which goods are manufactured and dispatched, is Unit C, Walstead Road, Walsall, WS5 4PG. Our VAT registration number is GB 134 128 343.
1.2. You can contact us by telephone on 01922 649795 or by email at [email protected].
1.3. In these Terms, “consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession. “Business customer” means any other customer. Some clauses apply only to one or the other, and say so.
2. Pricing, Offers and Promotions
2.1. Quotations are subject to stock and availability, and unless stated otherwise are valid for 30 days from the date of issue.
2.2. We reserve the right to change or update the pricing of the materials we supply at any time. A change in price will not affect an order we have already accepted under clause 3.
2.3. Offers and promotions may be withdrawn or changed at any time.
2.4. All prices include VAT unless otherwise stated.
2.5. Delivery charges are additional to the price of the goods unless expressly stated otherwise. Delivery costs vary depending on the delivery postcode, and the quantity, size and weight of the goods ordered. The delivery charge applicable to your order is calculated and shown at checkout before you pay.
3. Placing an Order and Our Acceptance
3.1. All orders are subject to acceptance and availability. Your order is an offer to buy from us. It is not accepted until we accept it in accordance with clause 3.2.
3.2. We accept your order, and a contract comes into existence between us, only when we send you an order confirmation or dispatch confirmation, or when we begin manufacture of your goods, whichever happens first. Taking payment, an automated order acknowledgement, or an on-screen confirmation at checkout does not by itself constitute acceptance of your order.
3.3. If we are unable to accept your order we will inform you and will not charge you, or will refund in full any payment already taken. This may be because the goods are out of stock, because of an error in the price or description of the goods, because of an error in your order or in the amount charged (see clause 4), because we are unable to meet a delivery deadline you have specified, or because we cannot deliver to your address.
3.4. It is your responsibility to check that the details of your order, including quantities, sizes, colours, specifications and the delivery address, are correct before submitting it, and to check the order confirmation we send you.
4. Pricing, Checkout and Technical Errors
4.1. We take reasonable care to ensure that the prices, delivery charges, order totals and product information shown on our website and in our quotations are correct. However, our website, checkout and payment systems are provided on a reasonable endeavours basis and we do not warrant that they will be uninterrupted, error free or free from defects.
4.2. Errors occasionally occur. Such errors include, without limitation: a product being listed or quoted at an incorrect price; an incorrect delivery charge being calculated, applied or omitted; an incorrect order total being displayed, recorded or charged; an incorrect quantity, size, colour or specification being recorded; an order being duplicated or omitted; or a payment being taken for an amount that does not match the correct total of your order.
4.3. Where we identify such an error before we have accepted your order under clause 3.2, we are not obliged to supply the goods at the incorrect price or on the incorrect terms. We will contact you as soon as reasonably practicable and give you the choice of either confirming the order at the corrected price or specification, or cancelling the order and receiving a full refund of everything you have paid.
4.4. Where such an error is identified after we have accepted your order, we will contact you promptly and will, at our option, either honour the order as placed, offer you the choice set out in clause 4.3, or cancel the order and refund you in full. Where an error is obvious and unmistakeable and could reasonably have been recognised by you as an error, we may cancel the order even after acceptance and refund you in full.
4.5. If you have been charged less than the correct total for your order, we will contact you to arrange payment of the shortfall. We will not take any further payment from your card or account without your authorisation. We are not obliged to manufacture or dispatch goods until the correct total for the order has been paid in full. If the shortfall is not paid within a reasonable period after we have asked for it, we may cancel the order and refund the amount you have already paid.
4.6. If you have been charged more than the correct total for your order, we will refund the difference to your original payment method within 14 days of the error being identified.
4.7. We will always tell you if we identify an error affecting your order, and we will not use this clause to withhold goods you have paid for in full at the correct price.
4.8. This clause does not affect your statutory rights as a consumer, or our liability under clause 11.
5. Payment
5.1. We accept payment by debit or credit card, PayPal and bank transfer.
5.2. All orders must be paid in full at the time of purchase unless otherwise agreed in writing at the point of sale.
5.3. Where payment is made by debit or credit card, we may require the delivery address to match the address at which the card is registered. Where the addresses do not match, we may request proof of identity matching the registered card address before dispatching the goods.
5.4. Card payments are processed by our payment providers. We do not store your full card details. Payment processing is subject to our providers’ own terms and security procedures.
5.5. Where goods are supplied to a business customer on agreed credit terms, we may charge interest on overdue sums at 4% per year above the Bank of England base rate, together with our reasonable costs of recovery, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5.6. Ownership of the goods passes to you only when we have received payment in full. Risk in the goods passes to you on delivery or collection.
6. Delivery
6.1. We offer a nationwide courier service to Mainland UK only.
6.2. We aim to deliver orders within 7 to 10 working days from the date the order is accepted. Specific products may be excluded, and deliveries to Scotland are subject to longer timescales (see clause 6.9). Please contact our Sales Team for more information.
6.3. A member of our transport team will contact you the day before your scheduled delivery. Delivery dates and times are estimates and are not guaranteed, and time is not of the essence unless we have agreed a firm delivery date with you in writing.
6.4. We offer a kerbside delivery service. Someone must be present to sign for the goods and to assist the driver with offloading.
6.5. It is your responsibility to inform us of any access restrictions or vehicle limitations prior to delivery.
6.6. If any damage, fault, shortage or error is visible at the time of delivery, our Sales Team must be notified immediately and the goods must not be signed for as received in good condition.
6.7. Subject to clause 6.6 and to clause 9, once the delivery note has been signed without note of damage or shortage, responsibility for the goods passes to you.
6.8. An additional charge may be incurred if there is no one present at the time of delivery, if the address details have been given incorrectly, or if access problems or vehicle restrictions were not stipulated at or after the time of order.
6.9. Please allow 10–20 working days for all deliveries to Scotland. Our average turnaround is approximately 10 working days, but customers should allow up to 20 working days.
6.10. For all deliveries to Scotland, customers must ensure there are no access restrictions that would prevent delivery by an articulated lorry. This includes, but is not limited to, narrow roads, low bridges, weight restrictions, tight access, unsuitable turning space, or any other restrictions that may affect access. All Scottish deliveries are carried out using an external transport provider, and the customer is responsible for arranging suitable offloading equipment and personnel at the delivery address. We cannot provide offloading for Scottish deliveries unless agreed in writing before dispatch.
6.11. Collection is available from our premises at Unit C, Walstead Road, Walsall, WS5 4PG, by prior arrangement. Please call ahead to arrange a collection time.
7. Made to Measure Goods
7.1. The majority of our goods are manufactured to order, cut and finished to the measurements, colours and specifications you supply.
7.2. It is your responsibility to ensure that the measurements and specifications you provide are correct and suitable for your intended application. We manufacture to the figures you give us and we are not responsible for goods that are unsuitable because the information supplied to us was incorrect.
7.3. Manufactured goods may be subject to minor manufacturing tolerances. Goods within normal industry tolerances are not defective.
8. Cancellations, Returns and Refunds
8.1. All cancellations or alterations must be made before manufacture of the goods begins. Please contact us as soon as possible on 01922 649795 if you wish to cancel or alter an order. If manufacture has not begun, we will cancel the order and refund you in full.
8.2. Consumers: right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you generally have the right to cancel a distance contract within 14 days of receiving the goods, without giving a reason.
8.3. Important exception. That right to cancel does not apply to goods that are made to your specifications or are clearly personalised (Regulation 28(1)(b)). Because our goods are cut and manufactured to your measurements and specification, made to measure orders cannot be cancelled or returned once manufacture has begun, other than where the goods are faulty, not as described, or otherwise not in conformity with the contract. Your statutory rights in respect of faulty or misdescribed goods are not affected.
8.4. Where the 14 day right to cancel does apply (for example to standard stock items that are not made to measure), you must tell us clearly that you wish to cancel, return the goods to us at your own cost in their original and unused condition within 14 days of telling us, and we will refund you within 14 days of receiving the goods back. We may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
8.5. Business customers have no right to cancel or return goods that are not faulty, except where we agree otherwise in writing. Where we agree to accept a return of non faulty stock goods from a business customer, a restocking charge may apply.
8.6. Refunds are made to the original payment method used for the order.
8.7. We may cancel an order and refund you in full in the circumstances set out in clauses 3.3 and 4, and where you fail to make a payment when due or fail to provide information we reasonably need in order to supply the goods.
9. Faulty, Damaged or Incorrect Goods
9.1. Please inspect all goods on delivery or collection. Damage, shortages or incorrect items must be reported to us within 48 hours of delivery by calling 01922 649795 or emailing [email protected], and visible damage must also be noted at the point of delivery in accordance with clause 6.6.
9.2. Where goods are faulty, not as described, or not of satisfactory quality, we will repair, replace or refund them. Consumers have legal rights under the Consumer Rights Act 2015 which are not affected by these Terms, including the right to reject faulty goods within 30 days of delivery. Nothing in clause 9.1 limits those statutory rights.
9.3. Goods must not be installed, cut, modified or otherwise altered if you believe them to be faulty or incorrect. We are not responsible for goods that have been installed or altered after a defect was or should have been apparent.
10. Product Descriptions and Specifications
10.1. We endeavour to ensure that our descriptions, images, specifications and prices are displayed as accurately as possible. Images and samples are illustrative.
10.2. Colours are displayed as accurately as possible but may vary due to factors such as screen calibration, lighting, coating batch and stock variation. Minor colour variation between batches is not a defect.
10.3. Where there is a discrepancy in a product description or price, clause 4 applies.
10.4. Any technical advice, load span information or guidance we provide is given in good faith and for general guidance only. It is your responsibility, or that of your appointed professional, to satisfy yourself that the goods are suitable for your particular structure, application and site conditions, and that the installation complies with all applicable building regulations and standards.
11. Our Liability
11.1. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or sections 17 and 49 of the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be excluded or limited.
11.2. If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses, and if you use the goods for any commercial or business purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity. Your statutory rights under the Consumer Rights Act 2015 are not affected.
11.3. If you are a business customer: subject to clause 11.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, business interruption, loss of contracts, loss of anticipated savings, loss of or damage to goodwill, wasted expenditure, the cost of removing, reinstalling or making good goods, labour costs, or any indirect or consequential loss. Subject to clause 11.1, our total liability to you in respect of any order shall not exceed the price paid by you for that order.
11.4. Subject to clause 11.1, we are not liable for any loss or damage arising from your failure to check your order or order confirmation, from incorrect measurements or specifications supplied by you, or from installation of the goods by you or a third party.
11.5. We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control, including but not limited to extreme weather, fire, flood, industrial action, failure of utilities or transport networks, acts of government, shortage of raw materials, or the acts or omissions of third party carriers or suppliers. Where such an event occurs we will contact you as soon as reasonably possible, and you may cancel the affected order and receive a full refund of any sums paid for goods not delivered.
12. Data Protection
12.1. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Details of how we collect, use and store your information are set out in our Privacy Policy.
13. Intellectual Property
13.1. All rights, including copyright, in our website and its content are owned by or licensed to Mighty Structural Products Ltd. Any use of our content, including copying or storing it other than for your own personal, non commercial use, is prohibited without our permission.
14. Complaints
14.1. If you are unhappy with the goods or with our service, please contact us on 01922 649795 or at [email protected] and we will try to resolve the matter. We aim to acknowledge complaints within 3 working days.
15. General
15.1. We may change these Terms and Conditions at any time. The Terms that apply to your order are those published on our website at the time your order is placed.
15.2. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
15.3. A delay or failure by us to enforce any provision of these Terms will not be a waiver of that provision.
15.4. A person who is not a party to the contract between us has no right to enforce any of these Terms.
15.5. These Terms and any contract between us are governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.